Where AI agents actually help a small business

AI agents are software that can read, decide and act across your tools. They are useful, but not everywhere. For a small business, the best first agent does one narrow job well and hands anything unclear to a person. Good first jobs for an agent* Sorting inbound email and enquiries, then drafting a reply for a person to send. * Answering common customer questions from your own documents, with a clear hand-off to a person. * Pulling data from invoices, forms or PDFs into a spreadsheet or CRM....